Effective October 16, 2026 · Version 2026-10-16
Terms and Conditions
The rules for joining, remaining on, and using IXIA. Written in plain language and legally valid in the United States and Latin America.
1. Who provides the service, and acceptance
IXIA (including the website joinixia.com, the domain ixia.club, and the mobile applications identified as club.ixia.app for iOS and Android) is a service owned and operated by Lake Valley LLC, a limited liability company organized under the laws of the State of Delaware, United States (“Lake Valley,” “IXIA,” or “we”).
By requesting a spot, claiming an invitation code, creating an account, or using IXIA, you enter into a binding contract with Lake Valley LLC and accept these Terms and Conditions together with our Privacy Policy. If you do not agree with any of these terms, do not use the service.
2. Requirements for joining and remaining on IXIA
- Adults only (18+): you must be at least eighteen (18) years old. When you sign up, you declare under oath your true date of birth. IXIA has zero tolerance for use by minors.
- Your own, truthful identity: you must use your real first name, your own voice and image, and current photographs or videos in which you appear. Accounts shared by couples or groups, business accounts, bots, and profiles created on behalf of another person are not permitted.
- Legal capacity and conduct: you declare that you have not been convicted of crimes against sexual integrity, human trafficking, gender-based violence, extortion, or serious crimes against persons, and that you are not subject to any judicial or administrative prohibition on using interpersonal contact services.
3. Admission by invitation, limited spots, and city-by-city opening
IXIA is a private community that opens in stages in each city (in pre-opening or open-community status):
- Entry with a pass or from the waitlist: sign-up requires a valid invitation code (format
IX-XXXX) granted by a member or by IXIA, or the activation of your request from the waitlist when the balance and available spots in your city allow it. - Member card and founders’ allotment: each admitted person receives a card number within their city. Those who complete sign-up within the initial allotment for their market receive Founding Member status for twelve (12) months from the date they join.
- Personal, non-transferable passes: the invitation codes that IXIA enables in your account are to be shared privately with people you know and vouch for. Selling, buying, auctioning, exchanging for benefits, or publishing invitation codes on social media, forums, or public sites is prohibited.
- Right of admission: completing registration or having a code does not guarantee approval of your profile or immediate activation. IXIA may manage waiting times, the community’s proportions, and the validity of invitations in order to preserve the quality and safety of the environment.
4. Community guidelines and prohibition of paid services
IXIA exists so that people can meet one another genuinely. The following is strictly prohibited, both within and outside the application, with respect to people contacted through IXIA:
No paid services or compensated dating. IXIA is for meeting people, not for selling or buying companionship. Offering, requesting, or suggesting money, gifts, trips, transfers, crypto assets, “financial help,” or any other consideration in exchange for dates, companionship, content, or sex is not permitted, whether by the person offering or the person requesting. Nor is it permitted to use IXIA to promote commercial services, agencies, massages, escorts, paid content, or accounts on other platforms (such as OnlyFans, Cafecito, Telegram, or others). Treating someone to coffee or dinner as a normal part of a date is permitted; putting a price or a financial condition on companionship will result in the permanent termination of the account and a ban on re-registering.
In addition, the following is prohibited:
- Impersonation and deception: using photos of someone else, or photos generated or altered with artificial intelligence, to simulate another identity, or lying about your age.
- Harassment, threats, and violence: harassing, intimidating, blackmailing, extorting, or discriminating against anyone, or continuing to try to contact someone who has declined a connection request or has blocked you.
- Displaying data or contact details on your profile: including phone numbers, WhatsApp links, bank or digital wallet aliases (
CBU,CVU,PIX,CLABE, Mercado Pago, Venmo, Zelle, crypto), or social media usernames in your bio, photos, or intro video. Exchanging Instagram accounts is enabled only within a mutual connection when both people give their consent. - Violation of privacy: taking screenshots of, recording, disseminating, forwarding, or publishing outside of IXIA other members’ photographs, videos, audio, or private messages without their express consent.
- Trafficking and exploitation: any sign of human trafficking, sexual exploitation, coercion, management of profiles by third parties (“managers” or “agencies”), or the involvement of minors under 18. In compliance with U.S. law (including 18 U.S.C. §§ 2421A and 2258A) and the criminal laws of each Latin American country (such as Argentina’s Laws 26,364 and 26,842), IXIA will preemptively block the account, preserve the necessary technical evidence, and file the corresponding reports or referrals with the competent authorities (including Línea 145 and PROTEX in Argentina, NCMEC in the United States, and the specialized prosecutors’ offices of each jurisdiction).
5. How the app works, Artificial Intelligence, and Verification
5.1 Prior AI moderation, video calls, and human review
To protect the community, all photos, videos (image and audio track), bios, and chat messages pass through automated safety and artificial intelligence systems before they are shown or delivered to another member. Messages and video calls are not end-to-end encrypted: messages are evaluated on the server together with the recent context of the same conversation, and video calls between people with a mutual connection are routed through IXIA’s own server (based on LiveKit), which allows automated artificial intelligence safety controls to be applied during the call to prevent exhibitionism, threats, prohibited commercial offers, or abuse. Questionable cases, reports, and appeals are reviewed by authorized human operators bound by a duty of confidentiality.
5.2 “About you” interview and profile suggestions
When you sign up, IXIA may analyze your first photo with artificial intelligence to suggest an initial profile draft, and offer you an optional voice or text interview with our virtual host (Valentina) to write your intro. You always review, correct, and approve your information and your intro before they are saved to your profile.
5.3 Ordering in “Discover”
The catalog of profiles in each city is ordered by an internal, private score (from 0 to 100) that weighs how complete and verified your profile is and how respectful your interactions within the community are (responses to connection requests and the absence of blocks or reports). That score is visible only to you and is never shown to other members.
5.4 Biometric and document verification
IXIA requests a live presence verification by video selfie (processed with Amazon Rekognition biometric technology) to confirm that you are a real person and that your face matches your profile photo and your intro video. If you change your verified photo, you will need to repeat the check. In certain markets or cases, IXIA may also offer or request document verification of identity and age through Stripe Identity.
5.5 Use of the “No Surprises” feature
The “No Surprises” feature allows you to indicate up to four (4) people you know (by name or nickname, city, and, optionally, a photograph) whom you would rather not run into on IXIA. In the event of a match, both profiles are hidden from each other silently and reciprocally, without notice to either party. By using this feature, you represent and warrant that: (a) you personally know the person indicated; (b) you lawfully possess the uploaded image and use it for the sole private purpose of avoiding mutual contact within the app; and (c) you will not upload images of minors or use the tool for unlawful purposes or for harassment.
5.6 Proximity Radar and safety when meeting
IXIA’s Radar is voluntary, lasts between 5 and 60 minutes per activation, works by neighborhood areas, and shows only approximate distances and directions, never revealing your exact location or a map with your position. Important warning: although we verify live presence and moderate content, Lake Valley LLC does not conduct criminal background checks and cannot guarantee the conduct of any member outside or within the platform. You are solely responsible for your interactions and in-person meetings: always meet in public places, tell someone you trust where you will be, and use your own means of transportation.
6. Your content and intellectual property
You retain all ownership rights in the photographs, videos, and text you upload to IXIA. By uploading them, you grant Lake Valley LLC a worldwide, non-exclusive, royalty-free license, transferable only to our technology infrastructure providers, and revocable (when you delete the content or delete your account, subject to the security and audit retention exceptions set forth in the Privacy Policy), solely to store, encrypt, compress, moderate through automated systems and authorized operators, reproduce, and display your profile to other authorized members within IXIA.
The IXIA brand, the copper X logo mark, the visual design, the sound pieces, the software, the code, and the text of the platform are the exclusive property of Lake Valley LLC and are protected by the intellectual property and trademark laws of the United States and by international treaties.
7. “Membership,” founder benefits, renewal, and refunds
7.1 What is free and what “Membership” includes
Viewing profiles in Discover, using Radar, and sending connection requests are free. Accepting connection requests you receive and writing messages in conversations requires an active subscription called “Membership” (identified as com.elcruce.app.abono.mensual in the stores, or in its quarterly/web version), unless your account has a current complimentary benefit. On IXIA, there are no payments to skip the waitlist, buy visibility, or bypass verification or moderation controls.
7.2 Complimentary benefit for Founding Members and courtesy periods
Those who join within their city’s numbered allotment of Founding Members receive Membership free of charge for twelve (12) months from the date of their sign-up, provided that they keep their account active, verified, and free of violations of these Terms. IXIA may also grant promotional or courtesy periods (for example, 30 days free of charge from the approval of the profile). Complimentary benefits and courtesy periods are personal and non-transferable, cannot be exchanged for cash, and expire automatically if the account is deleted or suspended.
7.3 Automatic renewal and how to cancel, by purchase channel
When you purchase a paid Membership, the subscription renews automatically at the end of each period (monthly or quarterly) at the price disclosed at the time of purchase plus any taxes or tax withholdings applicable in your country, unless you cancel it before the renewal date:
- Subscriptions purchased through the Apple App Store (iPhone): payment is charged to your Apple ID account upon confirmation of purchase. The subscription renews automatically unless you turn off automatic renewal at least twenty-four (24) hours before the end of the current period, from Settings > [your name] > Subscriptions on your iPhone. The management of charges, billing, and refunds in this channel is the responsibility of Apple Inc. and is additionally governed by Apple’s Standard End User License Agreement (Standard EULA). Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms with respect to the use of the app on iOS devices.
- Subscriptions purchased through Google Play (Android): the charge is processed by Google LLC, and you may cancel automatic renewal at any time from the Payments & subscriptions section of Google Play before the end of the current cycle.
- Subscriptions purchased on joinixia.com (Web Checkout with Stripe): the charge is processed directly by Lake Valley LLC through Stripe. You may cancel automatic renewal at any time from the subscription management link or by writing to [email protected] before the renewal date.
When you cancel a subscription, you will continue to have access to Membership until the last day of the period already paid for, after which no further charges will be made. Deleting the application from your phone or pausing your profile does not, by itself, cancel an active subscription on the App Store or Google Play.
7.4 Statutory right of withdrawal or cancellation, by country
Notwithstanding the general rules of no refunds for partially used periods, if you reside in any of the following countries, you have the statutory right to revoke or withdraw from the first purchase of your subscription within the mandatory legal periods counted from the date of purchase:
| Country | Legal period | Applicable law |
|---|---|---|
| Argentina | 10 calendar days | Art. 34 of Law 24,240 and Art. 1110 of the Civil and Commercial Code |
| Brazil | 7 calendar days | Art. 49 of the Consumer Protection Code (Código de Defesa do Consumidor, Lei 8.078/1990) |
| Chile | 10 calendar days | Art. 3 bis of Law 19,496 on the Protection of Consumer Rights |
| Colombia | 5 business days | Art. 47 of Law 1480 of 2011 (Consumer Statute) |
| Uruguay | 5 business days | Art. 16 of Law 17,250 on Consumer Relations |
| Peru, Mexico, Panama, and Costa Rica | As provided by local law | Applicable local consumer protection regulations |
If you purchased through the Apple App Store or Google Play, you must submit this request through Apple’s official refund process (reportaproblem.apple.com) or Google Play’s. If you purchased directly on joinixia.com through Stripe, write to us at [email protected] and we will process a full refund to the same payment method.
8. Voluntary account closure, sanctions, and appeals
You may pause your visibility or permanently delete your account whenever you wish from My profile > Settings. For its part, Lake Valley LLC may preemptively restrict a profile’s visibility, reject content, or permanently terminate an account when it detects violations of these Terms, well-founded reports, or risks to the safety of other members.
If your account or content is subject to an automated or human restriction, you may file an appeal directly from the application to have an operator review the case. If an account is permanently terminated for a serious violation of the community guidelines (including offering or requesting paid services, impersonation, harassment, fraud, or trafficking risks), the user immediately loses access to the platform and to any benefit or Membership period in progress, without any right to compensation unless otherwise required by law.
9. Disclaimer of warranties and limitation of liability
To the maximum extent permitted by applicable law, IXIA is provided “as is” and “as available.” Lake Valley LLC does not warrant that the service will be uninterrupted, nor does it guarantee compatibility, a number of connection requests, or romantic outcomes among members.
Except in those cases in which the mandatory public-policy laws of your country prohibit limiting liability, Lake Valley LLC and its partners, directors, employees, and providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for the online or in-person conduct of other members, and the total aggregate liability of Lake Valley LLC for any claim related to the service shall not exceed the greater of: (a) the total amount you have actually paid to Lake Valley LLC for the use of IXIA during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).
10. Governing law, jurisdiction, and dispute resolution
These Terms and your relationship with Lake Valley LLC are governed by the laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules. However, if you habitually reside in Argentina, Uruguay, Chile, Colombia, Peru, Mexico, Panama, Costa Rica, or Brazil, this choice of law does not deprive you of the non-waivable, public-policy guarantees and rights granted to you by the consumer protection laws of your place of residence.
Prior informal claim: before initiating any formal or arbitral proceeding, you agree to notify us of your claim in writing at [email protected] in order to seek a direct resolution within a period of thirty (30) calendar days. To the maximum extent permitted by applicable law, any unresolved dispute shall be handled on an individual basis and not as part of a class or collective action.
11. Changes and contact
If we make material changes to these Terms, we will update the effective date at the top and notify you within the application before they take effect. For any legal inquiry, claim, or request related to these Terms, write to us at [email protected].