Updated October 19, 2026

Delete your account

Your account is yours. You can close it whenever you like, from the app or by writing to us, and here we tell you exactly what gets deleted and when.

This page applies to the IXIA app for iPhone and Android (club.ixia.app), a service of Lake Valley LLC. It summarizes section 5 of our Privacy Policy.

1. From the app

1. Open IXIA and go to My profile.
2. Tap Settings, then Delete my account.
3. Confirm with the code we send you: the same verification you sign in with (email, SMS, Apple or Google), so that nobody else can close your account.

Deletion is immediate and permanent. There is no waiting period and no way to recover the account afterwards.

2. If you no longer have the app or cannot sign in

Email [email protected] with the subject “Delete my account”, from the email address you registered with. If you signed in with your phone number, Apple or Google, tell us that number or account: we will send you a code to confirm it is you and delete the account within 30 days at the latest. We will let you know when it is done.

3. What is deleted

• Immediately, from the active database: your profile and introduction, sessions, membership and member number, invitation passes, preferences, “No Surprises” list, conversations and messages, the technical data about your phones, the record of how you use the app, your identity verification and your approximate location history.
• Within minutes: your photos, your introduction video and Valentina's voice introduction are revoked instantly and physically destroyed from encrypted storage.
• Automatically: your identity is removed from Google Cloud Identity Platform and, where applicable, from Stripe.
• Backups: encrypted database backups rotate and expire after seven (7) days.

4. What is kept, and for how long

• Your email or phone number, only as a fingerprint (hash): until the cleanup at external providers finishes, so that nobody can register that address again in the meantime.
• Payments: IXIA does not store your payment details. Your purchases remain on record with Apple or Google, under their own policies.
• Security exception: if your account had an open report, restriction or security review, we keep separately, encrypted and with restricted, audited access, only the evidence needed (for example the reported conversation or removed photos) for the applicable legal period, to resolve claims and to keep a sanctioned person from registering again. That evidence is never published again. The details are in the Privacy Policy.

5. Deleting data without closing the account

From the app you can, at any time: remove photos and your introduction video, remove someone from your “No Surprises” list (their face crop is deleted too), turn off the radar (your location stops being sent) and pause your visibility. You can also ask us for access, correction or deletion of specific data at [email protected].

6. The membership

Deleting your account does not cancel an active subscription: cancel it from your Apple account settings or Google Play before or after closing the account. You will not be charged again once it is cancelled.